5 hours ago

Customer Service Executive

Choice Broking House

communication & computer skill

Full Time

₹ 0 - 3 Lakhs

Berhampur, Odisha, India

Job Description

We are seeking a detail-oriented Customer Care Executive to support our growing investor base. In this role, you will resolve client queries regarding equity, commodity, and currency trading accounts. You will guide users through our digital trading platforms, troubleshoot technical issues, and ensure compliance with market regulatory guidelines.

Resolve Client Queries: Address inbound calls, emails, and live chats regarding account status, ledger balances, and trade executions

Facilitate Funds Management: Assist clients with deposit issues, payout requests, and margin requirements

Streamline Account Opening: Help prospects complete the digital Know Your Customer (KYC) process and track pending documentation

Escalate Complex Technicalities: Coordinate with the risk management system (RMS), back-office, and technical IT teams to resolve complex trade discrepancies

skills Required

Basic understanding of stock market operations, Demat accounts, mutual funds, and trading terminologies (e.g., stop-loss, margin call, intraday).