15 hours ago

In-House Customer Handling Executive at Rajasthan Handloom

Rajasthan Handloom

Sales & Marketing

Full Time

₹ 0 - 3 Lakhs

Berhampur, Odisha, India

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Job Description

About the Role

We are looking for an In-House Customer Handling Executive to support customers, resolve routine queries, and coordinate with internal teams to deliver a positive customer experience. This full-time, office-based role suits a customer-focused individual with clear communication skills, patience, and strong attention to detail. Freshers and candidates with up to two years of relevant experience are welcome to apply.

Key Responsibilities

Handle customer enquiries through phone calls, email, chat, and in-person interactions, as applicable.
Provide accurate information about products, services, processes, and company policies.
Understand customer concerns, resolve routine issues, and escalate complex cases to the appropriate team.
Coordinate with internal departments to track requests and provide timely updates to customers.
Maintain accurate customer records, interaction notes, and follow-up details in CRM software or tracking sheets.
Assist customers with service requests, documentation, and order or appointment updates, where applicable.
Collect customer feedback and highlight recurring concerns or opportunities to improve service.
Follow service standards, protect customer information, and work toward agreed response-time and service-quality targets.

Required Skills & Qualifications

Experience: 0–2 years in customer service, customer handling, front-office support, or a similar role; freshers with strong interpersonal skills may apply.
Education: Higher secondary education (12th pass) or equivalent; a bachelor's degree in any discipline is preferred.
Clear verbal and written communication skills, with the ability to explain information simply and professionally.
Active listening, empathy, and patience when handling customer questions or complaints.
Basic computer proficiency, including email, Microsoft Excel or Google Sheets, and accurate data entry.
Ability to organize tasks, follow up consistently, and manage multiple customer requests.
A collaborative approach and sound judgment when resolving or escalating issues.

Nice to Have

Experience handling inbound calls, walk-in customers, or written customer support requests.
Ability to communicate in additional regional languages relevant to the customer base.
Familiarity with customer satisfaction measures and service turnaround times.

What We Offer

Indicative compensation: ₹1,80,000–₹3,00,000 per year, depending on skills and experience; final compensation will be confirmed during hiring.
A full-time, office-based opportunity to build practical customer service and coordination skills.
Exposure to customer relationship management and day-to-day service operations.
Opportunities to develop communication, problem-solving, and administrative capabilities through hands-on work.