In-House Executive – Jana Seva Kendra at Click world

Job Description

About the Role

We are looking for a customer-focused In-House Executive to support daily operations at a Jana Seva Kendra. You will assist citizens with online applications, document submission, and other services available through the centre's authorized portals. This is a full-time, work-from-office role suited to candidates who are comfortable using computers, handling documents, and interacting with the public. Freshers with strong computer fundamentals are welcome.

Key Responsibilities

• Welcome visitors, understand their service requirements, and explain applicable procedures, documentation, fees, and expected processing timelines.

• Assist with online applications, registrations, certificate requests, bill payments, and other services offered by the centre, subject to authorization.

• Check documents for completeness, enter information accurately, and scan, upload, print, or photocopy records as required.

• Track application status, communicate updates, and escalate portal errors or unresolved requests to the appropriate contact.

• Collect approved service charges, issue receipts, and maintain accurate transaction records and daily reconciliations where assigned.

• Maintain application registers, digital files, and daily service reports while keeping the service counter organized.

• Protect personal information and follow applicable consent, document-handling, and portal-access procedures.

• Manage visitor queues professionally and avoid promising approvals or services outside the centre's authority.

Required Skills & Qualifications

• Minimum qualification: 12th pass or equivalent; a diploma or bachelor's degree is preferred.

• Experience: 0–2 years in customer service, data entry, office administration, or a citizen service centre.

• Working knowledge of computers, internet browsing, email, MS Word, and MS Excel.

• Accurate typing and data entry skills, with attention to names, dates, identification details, and uploaded documents.

• Ability to operate printers, scanners, and photocopiers and troubleshoot basic issues.

• Clear communication in the language commonly used by local customers and sufficient English comprehension to navigate online forms.

• Basic numerical ability for fee collection, receipt preparation, and transaction reconciliation.

• Patience, integrity, discretion, and a service-oriented approach when assisting customers.

Nice to Have

• Previous experience at a Jana Seva Kendra, Common Service Centre, e-governance centre, or similar service counter.

• Familiarity with government service portals and document requirements for commonly requested services.

• A basic computer qualification such as CCC, DCA, or an equivalent certificate.

• Regional-language typing skills and experience handling digital payment transactions.

What We Offer

• Indicative salary: ₹1,44,000–₹2,40,000 per year, equivalent to ₹12,000–₹20,000 per month, subject to experience, responsibilities, and employer confirmation.

• A full-time, office-based role involving direct customer interaction and practical administrative work.

• Opportunities to build experience in digital service delivery, documentation, and centre operations.

• Exposure to a range of citizen-facing services and online application workflows.

Skills

About Click world

Location

Berhampur

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