Field Verification Executive at Haqdarshak Empowerment Solutions Pvt. Ltd.

Job Description

Company: Haqdarshak Empowerment Solutions Pvt. Ltd.

Job Title: Field Fellow Coordinator

Job Location: District-Based, India

Reporting To: State Project Coordinator

Employment Type: Fixed-Term Contract

Job Overview

Haqdarshak is hiring a proactive and result-oriented Field Fellow Coordinator to manage district-level field operations and lead a team of field service agents.

The role involves community mobilisation, implementation of government social protection schemes, field team management and coordination with government departments to ensure eligible citizens receive benefits through the Haqdarshak technology platform.

The candidate will be responsible for driving last-mile service delivery and ensuring effective coverage of social protection programmes across health, pension, insurance, banking and financial literacy.

Key Responsibilities

1. Field Agent Management

Recruit, train and supervise a team of 15–25 field agents.

Monitor individual performance against monthly enrolment and service delivery targets.

Provide regular guidance, coaching and performance feedback.

2. Field Operations

Plan and execute district-level field activities.

Identify high-priority villages and underserved communities.

Resolve application-related issues and coordinate escalations for rejected applications.

3. Community Mobilisation

Organise awareness programmes and government scheme linkage camps.

Engage with local communities to encourage participation.

Ensure eligible citizens are enrolled in relevant social protection schemes.

4. Government & Partner Coordination

Build relationships with district administration, Panchayats, BOCW boards and CSC operators.

Coordinate with corporate partners, NGOs and other local stakeholders.

Facilitate smooth implementation of government welfare programmes.

5. Data Management & Reporting

Ensure accurate and timely data entry on the Suraksha technology platform.

Monitor daily performance dashboards.

Prepare and submit weekly performance reports to the State Programme Manager.

Maintain data quality and track enrolment and service delivery progress.

6. Citizen Support & Grievance Handling

Handle complex citizen cases and application discrepancies.

Coordinate with relevant government departments for grievance resolution.

Follow up on pending applications and entitlement-related issues.

7. Training & Process Improvement

Identify field-level challenges and suggest operational improvements.

Support agent training on technology platforms and processes.

Explore new service delivery channels such as WhatsApp and digital kiosks.

Eligibility & Required Skills

Qualification: Bachelor's Degree in any discipline.

Degrees in Social Work, Public Administration, Rural Development, Sales or Marketing will be preferred.

Experience: 6 months to 3 years in relevant field operations.

Experience in community mobilisation, NGO operations, microfinance, financial services or government scheme implementation is preferred.

Previous experience managing field teams and achieving targets.

Fluency in the local language and working knowledge of English.

Hindi proficiency required for North/Central India deployments.

Basic computer knowledge and familiarity with smartphones, dashboards and digital applications.

Laptop accessibility required.

Strong communication, leadership and coordination skills.

Additional Requirements

Willingness to travel within the assigned district 4–5 days per week.

Must own or have access to a two-wheeler for field visits.

Comfortable working in rural villages and underserved urban communities.

Good to Have

Working knowledge of government social protection schemes such as:

PM-JAY

e-Shram

MGNREGA

State Labour Welfare Boards

BOCW Schemes

Salary & Benefits

Competitive salary as per social impact sector standards.

Performance-linked incentives.

Medical insurance coverage.

Paid leave and statutory benefits.

Career growth opportunities towards State Programme Manager and higher leadership roles.

Skills

About Haqdarshak Empowerment Solutions Pvt. Ltd.

Our goal is to eradicate generational poverty by providing underserved communities across India and the 

Global South with access to essential welfare and financial services.

Location

Bhubaneswar, Odisha, India

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