8 hours ago

BPO Senior Process Manager

Future talent advisory

Outsourcing - BPO/BPM

Full Time

₹ 10 - 15 Lakhs

Pune, Maharashtra, India

Job Description

We’re Hiring: Senior Process Manager – Customer Operations (Chat & Voice)
Location: Pune
Experience: 8–12 years
Shift: Flexible 24x7
Interview: Face-to-face post 6 PM
Immediate Joiners Preferred
We are looking for a strong leader with experience in International BPO operations, Chat/Voice, Telecom, and Retention Sales. The ideal candidate should be able to lead teams, drive KPIs, manage client relationships, and ensure operational excellence.

Key Requirements:
9+ years in BPO/customer operations
Strong leadership and stakeholder management skills
Experience in telecom/cable processes and customer lifecycle
Excellent communication and team handling abilities
Analytical mindset with problem-solving skills

Responsibilities:
Lead multiple teams and drive performance
Monitor KPIs, quality, and productivity
Handle client reviews, audits, and escalations
Coach Team Leads and frontline teams
Drive training, improvements, and team engagement

Skills

Outsourcing - BPO/BPM

About Future talent advisory

we specialize in guiding businesses towards financial success, strategic growth, and long-term prosperity. With a team of experienced professionals, we offer a wide range of advisory and consulting services tailored to your unique needs.

Location

Kolkata, West Bengal, India

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