3 hours ago

Front Office Associate

Nandan International

Hospitality, Travel & Tourism

Full Time

₹ 0 - 3 Lakhs

Berhampur, Odisha, India

Job Description

The Front Office Associate is the first point of contact for guests at the hotel. This role involves managing check-ins and check-outs, handling reservations, and ensuring a smooth, welcoming guest experience throughout their stay.
Key Responsibilities:
Greet and welcome guests upon arrival with a friendly and professional attitude
Perform check-in and check-out procedures efficiently
Handle room reservations, cancellations, and modifications
Answer phone calls, emails, and guest inquiries promptly
Provide information about hotel services, amenities, and local attractions
Handle guest complaints and resolve issues in a timely manner
Maintain accurate records of bookings and payments
Coordinate with housekeeping and other departments to ensure room readiness
Process payments, invoices, and maintain cash handling procedures
Ensure the front desk area is clean, organized, and presentable

Required Skills & Qualifications:
Bachelor’s degree or diploma in Hospitality Management or related field (preferred)
Prior experience in hotel front office or customer service is an advantage
Strong communication and interpersonal skills
Basic computer knowledge and familiarity with hotel management software (PMS)
Good problem-solving abilities
Professional appearance and positive attitude
Ability to work flexible shifts, including weekends and holidays

Salary best in the industry
We are also hiring
- Housekeeping supervisor
- Housekeeping Staff
- Room Service
- bell boy

Skills

Hospitality, Travel & Tourism

About Nandan International

Nandan Hotel & Convention (also referred to as Nandan Convention) is a highly rated 3-star property located in the Hill Patna/Ram Nagar area of Berhampur (Brahmapur), Odisha. It is primarily known for its strategic location just 300 metres from Berhampur Railway Station, making it a popular choice for both travelers and event organisers.

Location

Berhampur, Odisha, India

Share Job: