Telesales at Genres Ad Pvt. Ltd.

Job Description

Company: Labonya Retreat
Location: Bhubaneswar, Odisha
Department: Sales & Marketing
Position: Telesales Executive
Experience: 0–2 Years (Freshers with good communication skills can apply)

1. About Labonya Retreat

Labonya Retreat is a hospitality and leisure destination in Bhubaneswar, offering comfortable accommodation, café facilities, swimming pool access, banquet spaces, and event venues. We focus on delivering memorable guest experiences through quality hospitality and personalized services.

2. Job Summary

We are looking for an enthusiastic and result-oriented Telesales Executive to generate business opportunities through phone calls, follow-ups, and customer engagement. The candidate will be responsible for promoting Labonya Retreat's services, handling customer inquiries, converting potential leads into bookings, and maintaining strong relationships with prospective guests.

3. Key Roles & Responsibilities (KRAs)

A. Lead Generation & Telecalling

• Make outbound calls to prospective customers from the provided database.

• Generate leads for room bookings, café reservations, pool access, banquet bookings, and events.

• Identify potential corporate clients, families, groups, and event organizers.

• Follow up with interested customers to generate business conversions.

B. Sales & Business Conversion

• Promote Labonya Retreat's accommodation, café, banquet, pool, and event facilities.

• Explain packages, pricing, offers, and available services to prospective customers.

• Convert inquiries into confirmed bookings and reservations.

• Achieve assigned daily, weekly, and monthly sales targets.

C. Customer Relationship Management

• Handle incoming calls and customer inquiries professionally.

• Understand customer requirements and recommend suitable services.

• Maintain regular communication with prospective and existing customers.

• Ensure a positive customer experience throughout the sales process.

D. Lead Management & Reporting

• Maintain accurate records of calls, inquiries, follow-ups, and conversions.

• Update lead status regularly in the assigned CRM or Excel sheet.

• Share daily call reports and sales conversion updates with the reporting manager.

• Coordinate with the operations and reservation teams for booking confirmations.

4. Required Skills & Qualifications

• Good verbal communication skills in English, Hindi, and Odia.

• Basic knowledge of sales, telecalling, and customer handling.

• Strong convincing, negotiation, and follow-up skills.

• Ability to handle customer objections professionally.

• Basic computer knowledge, MS Excel, and Google Sheets.

• Target-oriented approach with a positive attitude.

• Prior experience in hospitality, travel, tourism, or telesales will be an added advantage.

5. Ideal Candidate Profile

The ideal candidate should be confident, persuasive, customer-focused, and comfortable making a high volume of outbound calls. The candidate must have the ability to convert inquiries into actual bookings while maintaining professional relationships with customers.

6. Career Opportunity

This role offers an opportunity to build a career in hospitality sales, customer relationship management, and business development within the hospitality and leisure industry.

Skills

About Genres Ad Pvt. Ltd.

Genres Ad Pvt. Ltd. is a 360° communication and marketing organization that provides integrated solutions to help businesses build strong brand visibility and effective audience engagement. The company operates across four core domains—advertising, event management, printing, and digital marketing—delivering creative and strategic communication services. As a parent organization, Genres Ad Pvt. Ltd. also manages multiple associate companies across sectors such as education, real estate, media, and creative production. Through innovation and professional expertise, the company aims to deliver impactful solutions and sustainable business growth.

Location

Near Indian Oil Petrol Pump, Baidyanath Nagar, Jayaprakash Nagar, Brahmapur, Odisha 760004

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