7 hours ago

Tele caller

VGM Consultants Ltd

Banking, Financial Services & Insurance

Full Time

₹ 0 - 3 Lakhs

Bapuji Nagar, Bhubaneswar, Odisha, India

Job Description

Roles of Telecaller

Making Outbound calls: Telecallers are responsible for making outbound calls to potential customers based on leads provided by the clients.

Customer Service: Telecallers interact with customers in a professional, friendly manner, addressing their concerns and solutions to their questions or concerns.

Recording and Documentation: They maintain detailed documentation of customer interactions, including call logs, feedback, complaints, inquiries, and other relevant details for future reference.

Attaining Targets: Telecallers aim to achieve specific sales goals or key performance indicators (KPIs) through efficient sales and communication methods.

Responsibilities

Making Outbound Calls: Make outbound calls to prospective customers to advertise the company’s services.

Understanding Customer Needs: Listen attentively to customers’ concerns or queries and provide appropriate solutions or support based on their needs.

Maintaining Call Record: Document all customer interactions accurately in the CRM system, including call details, queries, responses, complaints, and resolutions provided.

Setting Sales Goals: Aim to achieve individual and team sales goals by effectively promoting and persuading customers to get the collection amount/EMI.

Resolution of Customer Complaints: Resolve customer complaints or escalations quickly and professionally, focusing on satisfactory resolution while maintaining customer satisfaction levels.

Build Rapport: Maintain positive relationships with customers by providing engaging and friendly communication to ensure a positive customer experience.

Conforming to Compliance Standards: Comply with all regulatory and legal guidelines for telecalling, including privacy laws and lawful telemarketing practices, to ensure lawful and ethical methods.

Skills :-

Excellent verbal communication skills.

Ability to persuade and influence others.

Patience and resilience in handling customer inquiries or complaints.

Good listening skills and empathy towards customers’ needs.

Basic computer skills for data entry and maintaining records.

Ability to work in a fast-paced environment and handle pressure.

Prior experience in customer service or sales is preferred.

Education

Intermediate/ Graduate

Salary : Freshers :-10000

Qualification: Intermediate (+2 Above)