13 hours ago

Non-Voice Process Executive at Big Basket

Big Basket

Outsourcing - BPO/BPM

Full Time

₹ 0 - 3 Lakhs

Bhubaneswar, Odisha, India

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Job Description

Non-Voice Process Executive – Female Candidates

💰 Salary: ₹18,000–₹20,000 per month

Job Responsibilities:

Handle customer queries through chat and email.

Update customer information in the system.

Process orders, returns, and service requests.

Maintain accurate records and reports.

Resolve customer issues within the assigned timelines.

Qualification: 12th pass / Graduate
Experience: Freshers and experienced candidates can apply.
Skills: Basic computer knowledge, typing accuracy, written communication, and attention to detail.

Skills

Customer Service Executive Non Voice Process Customer Support

About Big Basket

BigBasket's Bhubaneswar Distribution Center (DC) serves as a key hub for their online grocery operations in the city, supporting services like BB Now (quick commerce) and standard slotted deliveries, managing fresh produce, staples, FMCG, and beauty products with local fulfillment from dark stores and warehouse infrastructure, aiming for faster delivery by expanding dark store networks in Tier 2 cities like Bhubaneswar. While specifics like exact DC address aren't public, it handles operations for home delivery, relies on local teams (like those reviewed on AmbitionBox for various roles), and is part of BigBasket's larger strategy to compete in fast grocery delivery, despite recent challenges in market share and customer perception.

Location

Kesura Road, Bhubaneswar, Odisha, India

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