Customer Relationship Executive at Genres Ad Pvt. Ltd.

Job Description

Position: Customer Relationship Executive (CRE)

Company: PrintCraft

Department: Sales & Customer Relations

Job Location: Brahmapur, Odisha

Employment Type: Full-Time 

Experience: 1 to 3 Year

Salary: Upto ₹15,000 per month, depending on skills and experience

About PrintCraft

PrintCraft is a printing and branding solutions company focused on delivering quality products and services to its customers. The company aims to understand customer requirements, provide suitable solutions, and maintain strong customer relationships.

Position Overview

PrintCraft is looking for a confident, enthusiastic, and customer-oriented Customer Relationship Executive (CRE) to contact company-provided leads, handle customer inquiries, explain products and services, and follow up with prospective customers to support sales conversions.

Freshers with good communication skills and a willingness to learn are encouraged to apply.

Key Responsibilities

· Contact prospective customers using leads provided by the company.

· Introduce and explain PrintCraft’s products and services to potential customers.

· Understand customer requirements and respond to inquiries professionally.

· Follow up with interested customers to encourage order confirmation and business conversion.

· Coordinate with the sales team regarding customer requirements, quotations, and order-related inquiries.

· Maintain accurate records of customer interactions, call outcomes, and follow-up schedules.

· Update customer information and daily calling reports in the company’s designated system or database.

· Build positive customer relationships through professional communication and timely follow-ups.

· Ensure systematic follow-up on all assigned leads.

· Achieve assigned daily calling targets and monthly performance objectives.

Required Qualifications & Skills

· Educational Qualification: Minimum 12th pass; graduates preferred.

· Experience: Freshers to 2 year of experience in telecalling, customer service, or sales.

· Good verbal communication skills in English, Hindi and Odia is preferred.

· Confidence in speaking with customers over the phone.

· Basic computer knowledge and the ability to maintain customer records.

· Good listening, follow-up, and customer-handling skills.

· Positive attitude, willingness to learn, and a customer-focused approach.

· Ability to work independently and coordinate effectively with the team.

Preferred Candidate Profile

· Freshers with good communication and interpersonal skills are welcome to apply.

· Candidates with prior experience in telecalling, customer service, or sales will have an added advantage.

· Candidates should be polite, professional, organised, and comfortable communicating with different types of customers.

· A target-oriented mindset and the ability to maintain consistent follow-ups are desirable.

Salary & Benefits

· Monthly Salary: Upto ₹15,000, depending on skills and experience.

· Performance-based incentives, subject to company policy.

· On-the-job training and learning opportunities.

· Opportunities to develop communication, customer relationship, and sales skills.

· Scope for professional growth within the organisation.

Email: connect@xgenanimation.com | connect@genres.co.in 

Skills

About Genres Ad Pvt. Ltd.

Genres Ad Pvt. Ltd. is a 360° communication and marketing organization that provides integrated solutions to help businesses build strong brand visibility and effective audience engagement. The company operates across four core domains—advertising, event management, printing, and digital marketing—delivering creative and strategic communication services. As a parent organization, Genres Ad Pvt. Ltd. also manages multiple associate companies across sectors such as education, real estate, media, and creative production. Through innovation and professional expertise, the company aims to deliver impactful solutions and sustainable business growth.

Location

Near Indian Oil Petrol Pump, Baidyanath Nagar, Jayaprakash Nagar, Brahmapur, Odisha 760004

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