1. Customer communication: Communicate with customers via phone, email, and other channels to collect overdue payments.

2. Payment negotiation: Negotiate payment plans with customers, ensuring mutually beneficial agreements.

3. Record-keeping: Maintain accurate records of collection activities, including customer interactions and payment arrangements.

4. Data analysis: Analyze customer data to identify trends and opportunities for improvement.

5. Collaboration: Collaborate with internal stakeholders, such as sales and customer service teams, to resolve collection issues.