job details:-
1. Customer Service: Provide timely and effective customer service via phone, email, or chat.
2. Issue Resolution: Resolve customer complaints and issues in a professional and courteous manner.
3. Product Knowledge: Stay up-to-date on products/services and provide accurate information to customers.
4. Customer Feedback: Collect and document customer feedback to improve products/services.
5. Escalation Management: Escalate complex issues to senior team members or management as needed.
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